Ripped off on BidorBuy what do I do???

Hi,

A month and a half ago I bought a laptop from a seller on BidorBuy with 100% Ratings but not verified, it costed R7500.00 which I transfered after confirming sale with the Seller I was hesitant as the ad said I would have to wait a week so data could be transfered etc. Nevertheless she assured me of the sale and a week came and went, another week came and went and after eventually getting hold of her she said laptop was being repaired at Dell she would send it when it was done, a day later I was promised a new laptop from her as Dell could not repair it. I requested a refund, she agreed and promise after promise being made I have neither a Laptop nor my money back. BidorBuy just say I must go open a case, so they are not exactly helpful, I have no Id number just her bank account details. I cannot get hold of her, its alot of money and the principle of the matter pisses me off, what do I do??? Any advice will be appreciated.

im not sure if this will help, but wont the banks release any of her details, phone numbers, id number, address etc, as they will have all those details.. and as it will be a matter of police investigation??... im sure they can be accessed if its for policing purposes?? not sure but good luck bud!

Sorry too hear about it man,thats bad.The only thing you can do is go open a case using the bank account details,Bid or Buy will not be able too help if its not a verified user.You can also try getting the case number and go too the bank and ask the manager if they can help you with a contact number,but you will really have to lick some arse for that info.Its bad man and our justice system is soooooo slow.

Have a look at this article bro hope this helps.



Chargeback works for ticket refunds
April 16 2012 at 02:40pm
By Wendy Knowler

Comment on this story

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INLSA

NO LOSS: Dont fret if the product or service you paid for with your credit card did not materialise. All banks have chargeback facilities to refund you. Picture: Leon Nicholas

IF you own a credit card, there’s a good chance you’ve been using it for years without ever having heard the term “chargeback”, much less understood how it could work for you.

Chargeback is a wonderful consumer protection, offered by banks and their credit card company partners, which sees those who have paid for goods or services with their credit cards being refunded if they don’t get what they paid for.

You can also apply for chargeback in the case of billing errors, duplicate charges or fraudulent transactions. Essentially, your payment is reversed if your application is successful.

So, for example, if you make an internet purchase with your credit card and the item doesn’t arrive, or is not what you ordered or is defective, and the seller won’t refund you, you can apply to your bank for chargeback. The same applies to any purchase made with your credit card.

But there’s relatively little consumer awareness of chargeback in this country, so many consumers have suffered a loss when they could have applied to the bank that issued their credit card for chargeback.

Early last month, when it became clear that budget airline Velvet Sky was in trouble, I began advising Consumer Watch readers about chargeback and exactly how to go about applying for it, having sourced specific information from each of the four major banks.

I’m happy to report that I have received e-mails from several readers who followed that advice and have since been refunded.

“Thanks to your article on March 5 on chargebacks, I approached Nedbank for a refund, which has now been reversed into my account for the unused Velvet Sky tickets,” wrote Mike Caminsky.

“I applied for a refund from Velvet Sky first, but am still awaiting a response or acknowledgement from them. The last time I called them I was told that their bank account had been frozen!”

Veenay Bennideen applied for chargeback at First National Bank, having had no response from the airline to his request for a refund.

“The chargeback was successful and I got all my money back,” he reported last week. “Thank you sincerely for your advice and support in this matter. I would never have known about this option were it not for your advice.”

Parlan Moodley was thrilled with Nedbank’s response to his chargeback request: “The card division initially told me that it would take up to 45 days. I filled in the forms and faxed them off on Friday and on Monday they informed me that my account had been credited.

“I wasn’t aware of the chargeback facility until I e-mailed you,” Moodley said. “Banks should advise all clients applying for a credit card of this.”

Indeed.

Prominent disclosure – and the consumer awareness which results – is essential if the chargeback remedy is to be meaningful.

So Consumer Watch is doing its bit, again, to raise awareness about chargeback.

Here’s how to go about requesting chargeback from the various banks – you will be asked to provide substantial supporting documentation.


Absa

A cardholder has 120 days from the date of non-delivery of a service to request chargeback via Absa.

Cardholders need to first attempt recovery from the supplier, failing which they are entitled to initiate a chargeback dispute.

From there, a formal process is followed between the issuing bank and the merchant’s acquiring bank (the bank that processes card transactions on behalf of the supplier) to determine the validity of such dispute.

Should the dispute be found to be justified, the supplier of the service is debited and the cardholder’s account is credited.

To claim chargeback via Absa, call 0861 462 273, visit a branch, or e-mail disputes@ absa.co.za


Nedbank

Nedbank clients – holders of Visa, Mastercard or American Express cards – have just 30 days from the date on non-delivery to raise a chargeback claim.

“This allows enough time for Nedbank to validate the chargeback before we finally submit it to the acquirer,” says Pamela White, the bank’s head of corporate card services.

To claim chargeback from Nedbank, call the bank’s call centre at 0860 555 111.

A dispute form will be provided, and you’ll be asked to provide the standard documentation.


First National Bank

FNB clients have 180 days from the transaction date, or the expected delivery date, to apply for a chargeback.

FNB customers should call 087 575 1111 to get the necessary form, which needs to be completed and e-mailed or faxed back.

Standard Bank

Standard Bank gives its customers 120 days in which to apply for chargeback from the time the service has not been rendered.

E-mail Chargebacks.dis EMAIL ADDRESS REMOVED


A big thumbs up to the Shoprite group for coming to the rescue of Velvet Sky would-be passengers who paid cash for their tickets at Computicket outlets.

In an unprecedented move, Computicket Travel offered to refund the estimated 1 600 affected ticket holders nationwide – to the tune of R2.2 million.

This was despite Computicket (which is owned by the Shoprite group) having paid the ticket money over to the airline. For more information, call 0861 915 4000.


For those who paid cash for the tickets, or made EFTs into Velvet Sky’s account, I’m afraid it’s not looking good.

The airline’s promises to refund “grounded” ticket holders within 21 days appear to have come to naught.

You will be covered under the consumer protection act, open a case of theft against the chick and request the details from bid or buy for the criminal case.

Thanks bud but i don't think they cover EFT's ill try email them anyway

Koe007 wrote: Thanks bud but i don't think they cover EFT's ill try email them anyway

Yes, unfortunately they will not reverse an EFT without permission from the account holder. You will have to open a case and hopefully the fact that the cops are involved will scare her. Maybe email her the case number and try scare tactics.

This is BS

Surely BOB should take some responsibility, does one pay money directly into the other users account, I was under impression it goes into BOB account and then released to seller.

Open case

Send case number to BOB so they can give you all details

Go to your bank or bank money is paid into with case number and get details.

I had this issue, and did not get very far, hope you get it sorted!

Yea just got off the phone with FNB thy told me there is no why to get the details from the account older. Its some consumer policy and thy can get in big shit if thy give out details.

Yea best bet is to play some scare tactics on that bitch!

If you can (and want to) you can give me the I'd number and I will try supply you with her details. (Or the bank account details)

*please note* I am NOT a criminal. I also don't just go around and give out peoples details to strangers over the internet! Throught Koe's posts that I have read I know he is a good person.

*mods* if this is against the rules feel free to delete the post.

This is a longshot. Go to her other ads and check if people commented on her service/product. Then ask those people if they might have her number etc. Also what you can do is go to the bank and make a deposit with the acc number, but with a different acc holder name. The teller will say it's wrong and might provide you with the correct acc holder name. Happend before

wow thanks for taking my karma away after this post, just helping out.

DJ wrote: You will be covered under the consumer protection act, open a case of theft against the chick and request the details from bid or buy for the criminal case.

I'm not 100% sure, but don't think the CPA provides protection for transactions between two individuals.

was there a contract for sale..?

u right eidolon but i was thinking because you used bidorbuy as a trading platform that you could take them for it

I also think that bid or buy should help since its their platform being used to scam people.

Go to hellopeter.com and write a lekker report on bid or buy not giving a shit. That will quickly get their attention if they are registered there.


Sent from my iPhone using Tapatalk

You are not the only one: www.hellopeter.com/search-reports?keywor...mp;keywordint=765771

Thanks Mike80 and Admin, I may ask Admin to facilitate the details to you if he does not mind.
Fact is BOB don't give a shit they are happy to make their commision and when I laid the complaint took them 1 week to send the seller an email which she obviously never responded to they then just told me to go to the police, no liability or accountability to them, I sent them a lengthy email and still no response almost another week later.

Yes koe, send me the details and I'll pass them on.

Its sad how people get ripped off, especially sites like gumtree and bob... Scouring the internet I have found hundreds of these problems, from pets to electronics... A lot of people are trying to make a quick easy buck and consumer policies protect these people to quite an extent. Only the police can really do something but they also are often too overwhelmed that they never get to properly investigate...

It really bothers me, in a world we know, how can people put faith in someone they have never seen or met? I mean even if they send you the item, how do you know its in the condition described? I want to see it and test it before I hand over my moola... You gotta be sure its the real deal, rather cough up the cash to go see the product or save a bit longer to a new one.... Its not worth the risk...

I hope that KOE getting burned will teach everyone here not to make such a mistake.... Bud I really hope you get this sorted...

Remember if it sounds TOO GOOD TO BE TRUE THEN IT NORMALLY IS!!!!

Eidolon wrote:

DJ wrote: You will be covered under the consumer protection act, open a case of theft against the chick and request the details from bid or buy for the criminal case.

I'm not 100% sure, but don't think the CPA provides protection for transactions between two individuals.

There was an act passed called "The second hand goods act" if you would like to go read

Any updates on this matter koe007? I'm a tracing manager, so it's my job to find people who don't want to be found. If you could give me any info you have on this lady I'll be able to get you a physical home address, work address, next of kin etc. nothing worse than a scam artist!

rvp01 wrote: Any updates on this matter koe007? I'm a tracing manager, so it's my job to find people who don't want to be found. If you could give me any info you have on this lady I'll be able to get you a physical home address, work address, next of kin etc. nothing worse than a scam artist!

No the police have done jack, bob were worse so I sit with Nothing. Ill gladly pay

Cell no 0738298441 but almost never on.
Nedbank Cheque Account
Account Holder:Megan Plaatjies
Account Number: 1016433565
Branch Name:Salt River
Branch Code: 102109

Apparently the account is actually a t Nero account so this witch was lying from the start. I am boiling just thinking how low people will go to rip someone off.

Cool. Let me get on it tomorrow and I'll give you all the info I can get on the cow

Hopefully she has an account with autopage. Then I'll even be able to tell you what she had for breakfast. But I'll find something for sure. I take it you don't have an ID number?